Frequently Asked Questions

What is a funeral or life celebration ceremony?

A funeral or life celebration ceremony is an event created specifically for a loved one.  Family and friends of the deceased gather to honor a live, celebrate a legacy and support each other at a time of sadness and change.

What type of service should I have?

The decision for burial or cremation, gathering time, life celebration services and interment selection is entirely up to the family and any known wishes of the deceased. There are many service selections to be considered and a conversation wit one of our planning professionals will offer you a myriad of options and information to assist in making a decision that represents your loved one and the family's wishes and needs, contact us or call (585) 424-3700

Can I personalize a funeral?

There is no right or wrong way to celebrate somebody’s life. At Miller's we believe it is important to openly acknowledge a loss, to celebrate and honor your loved one and our professional planners are leaders in working with and creating personalized services of any selection.

Do we need to have an obituary notice and what is included in one?

Miller's recommends an obituary notice that’s either placed in a local newspaper, or placed online.  A paid obituary provides the information about the services selected.  Miller's offers an online obituary or memorial website at no charge providing a family the opportunity to create a detailed and heartfelt tribute to your loved one. 

Who are funeral directors and what do they do?

At Miller's our licensed funeral directors are loss, remembrance and life celebration experts.  Our expert planners will complete all necessary paperwork, make arrangements for the transportation of your loved one into our care, and following a detailed meeting to discuss the family's thoughts, wishes and needs place into action these selections.

What happens if the death occurs in the middle of the night or on the weekend?

We are here to help, funeral directors are available 24 hours a day, 7 days a week, and 365 days a year please do not hesitate to contact us with questions, concerns, to gather information or arrange our assistance in caring for your loved one (585) 424-3700

What if a death occurs away from my home town?

With over 126 years of family ownership and operation we are experts in arranging for services when a death occurs away from home. We may facilitate the return of your loved one to Rochester, assist in having a cremation facilitated where they passed and have the cremated remains returned to Rochester and on the simplest level we are here to be your guide and resource. 

What is embalming and what purpose does it serve?

Embalming slows down the natural processes of the body following death. It allows us to provide a better memory picture of your loved one and allows added time to the family of the deceased to arrange a service.

Do I need to have an embalming?

No.  In fact some religions forbid embalming, however, some service selections may encourage embalming,

How much does a funeral cost?

The cost of the funeral varies depending on the selections a family makes. At Millers we offer a comprehensive planning tool to assist families in gathering price information - Visit our Planning Tool

Why are funerals so expensive?

The cost of a funeral goes beyond merchandise such as caskets and is generally a compilation of the services a family selects. A funeral director makes the necessary arrangements for the selected services, compiles, procures for signature and files with appropriate authority forms, and makes arrangements between other parties involves [doctors, lawyers, insurance companies, newspapers, churches, cemeteries, crematories, bagpiper, motorcycle escort for procession...]. Funeral homes and the professionals they employ are available 24 hours a day 7 days a week. 2 in the afternoon and 2 in the morning.  This availability combined with daily expenses of operating a funeral home adds up to business with multiple fixed expenditures. At Miller's we developed a pricing structure allowing us to provide the compassionate care a family in need deserves, beautiful facilities, experienced expert licensed funeral directors and support staff. We encourage you to contact us to open a discussion and see how we may assist your and your family. There is no charge for gathering information and you are never obligated to us whether we meet in person or have a discussion by phone or e-mail.  

What do I do if I am not satisfied with the way a funeral was handled?

Funeral Services in the United States is regulated by the Federal Trade Commission, they can be reached by telephone at 1-877-FTC-HELP (382-4357) or you can fill out a form online at  New York State, specifically, is governed by the New York State Bureau of Funeral Directing and they may be contacted at - New York State Department of Health, Bureau of Funeral Directing, 875 Central Avenue, Albany, NY 12206 Online Form