When Death Occurs

Loved one's die during all facets of life. Some deaths are expected, others are unexpected. Some are sad because we have lost a cherished family member or friend yet may be viewed as a blessing because of one's age or health and in life some of us will have our foundations shaken irrevocably by a tragic loss - an accident, sudden illness or incurable sickness - No matter the circumstances the caring individuals at Miller's are your source for information and support. We respect each family as an individual comprised of unique emotions and needs. Our purpose is to guide, answer and be the professional support which helps each family honor, remember and celebrate a loved one.

​ CLICK HERE to utilize our unique Funeral Planning tool - where you may gather basic pricing information on a variety of service options and provide the funeral home necessary information to calling us [24 HR phone (585) 424-3700]

When death occurs at home or a place of business

If the person was not under hospice care, the funeral home is unable to assist until the police have been notified. The police and other emergency personnel will be come to the home. The police will contact the coroner/medical examiner whose office will decide to allow the funeral home to be involved at the home OR if the Coroner/Medical Examiner's office needs to bring the decedent into their care for further investigation. The coroner/medical examiner must release the body before a funeral home can do anything.  The processes in place for a person dying at home are to protect the individual and their family. It may seem intrusive and as though it is more time consuming than necessary. This process is 100% the same for every family experiencing a loss under these circumstances. Our professional staff is a experienced and caring resource who is available 24 hours a day 7 days a week to assist in answering questions, concerns or to direct a family on the next steps they should follow.

If the person was under hospice care, contact the hospice representative then contact the funeral home. Be prepared to provide the hospice organization name and contact information. 

When the funeral home comes to the residence we will spend time answering questions and addressing concerns; whether it is a 5 minute conversation or 45 minutes sitting together. We will set a time to meet later that day or the following day depending on the circumstances and the family's needs.

When a death occurs at a hospital/nursing home/hospice facility

The staff of a care facility such as a hospital or a nursing home will notify you and the necessary authorities immediately after a death has occurred.  Even If a our funeral home was provided to the hospital or nursing home we encourage a designated family member to contact us (585) 424-3700. One of the professionals at Miller's will take time to talk through any questions or concerns and we will set a time to meet later that day or the following day depending on the circumstances and family's need.

Informing a Funeral Director

Miller's professional staff is available 24 hours a day 7 days a week. Please contact us for any purpose we may assists with, there is never a charge for gathering information, and you are never obligated to the funeral home (585) 424-3700 

Meeting a Funeral Director

Miller's will set an appointment to meet with the family based on the needs of the family. Certain considerations may obligate a time-frame for our meeting. The day[s] and time[s] desired for life celebration services and limitations of availability by the newspaper, church, or other deadline may dictate our meeting take place under certain time constraints. 

Making Arrangements

First the Funeral Director will gather information required for the death certificate.  This includes:

  • Full Name and Address
  • Marital Status
  • Race/Ethnicity
  • Date and City of Birth
  • Highest Level of Education
  • Father’s Name, Mother’s Name (including maiden name)
  • Name of Spouse (if married or widowed)
  • Occupation and Employer

Necessary arrangements will be discussed to create the service selections desired.  These may include:

  • Scheduling the location, date and time of the visitation and funeral service
  • Selecting burial or cremation
  • Choosing Funeral Products
  • Arranging a cemetery plot
  • Preparing an obituary notice
  • Scheduling transportation arrangements

A funeral director will guide you through all these steps, using your wants, needs and desires as a foundation to create a memorable funeral for your loved one. From here the funeral services can be personalized.  Did your loved one have a favorite sports team?  What was their favorite type of music?  What activity was your loved one known best for?  Recalling fond memories assists with the grieving process and will help honor the life of your loved one.